Frequently Asked Questions
- I tried to override or cancel my Automatic Smart Charging schedule and ‘Charge Now’, but my car isn't charging. What should I do?
- Does WeaveGrid account for my solar hours? What is the Rooftop solar charging add-on?
- How do the optional add-on Charge Preferences interact with one another?
- What is the difference between Charge Choice and Charge Choice Plus? Can I enroll in both programs?
- How do I qualify for the incentive? When can I expect to receive my incentive?
- I have ‘Avoid low battery levels’ enabled, will my vehicle still charge during a Demand Response Event?
- I’m on a residential time-of-use rate. Will Peak Demand Events affect my bill?
- When will my car finish charging in a Peak Demand Event? To what battery level will my car be charged?
- How will I receive a Demand Response Notification?
- What if I don’t want to Participate in a Peak Demand Event? Can I opt-out?
- How do Peak Demand Events work with Automatic Smart Charging?
- What is a Peak Demand Event?
- What is Peak Avoidance?
- Can I enroll in Automatic Smart Charging if I live in an apartment building?
- How do I unenroll?
- Is there a deadline for enrolling? When does the program end?
- What are the steps to get enrolled and how long does it take?
- Which vehicles and home charging stations are eligible for Charge Choice Plus?
- How does WeaveGrid Automatic Smart Charging interact with my home charging station's scheduling settings?
- How does Charge Choice Plus work with my home charging station?
- I charged during off-peak times, why was it not considered ‘smart’?
- What do ‘Smart’ times mean and how is my ‘Smart’ times percentage calculated?
- Can I charge multiple vehicles on one home charging station in Automatic Smart Charging?
- Why does my charge sometimes start and stop several times?
- What is Low Battery Protection?
- Why is my car charging immediately rather than during Off-Peak hours?
- Does WeaveGrid preserve my preconditioning settings?
- Can I cancel or change an Automatic Smart Charging Schedule if needed?
- When will I receive my first automatic smart charging schedule?
- Automatic Smart Charging Quickstart Guide